Understanding Check-In Errors

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Check-in option is disabled

Problem: The user wants to check-in a survey, but the Check-in option is disabled (i.e. it appears in gray text, and cannot be clicked on).

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Meaning: The user is not connected to the Illume server.

Solution: Choose “File¬†– Reconnect” from the Illume Survey Manager menu to connect to the Illume server. Once connected, the user will be able to check-in the survey.

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Object is checked out as a different user

Problem: When trying to check a survey in, an error appears that says: “Survey check-in failed: Object is checked out as a different user.”

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Meaning: If a user has more than one Illume account, and a survey is checked out under one login name, the survey  cannot be checked back in under a different login name.

Solution: Reconnect to the Illume server using the same login name used to check the survey out, and then check the survey back in. Choose “File – Reconnect” from the Illume Survey Manager menu to reconnect to the server under a different login name.

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Object is not checked out

Problem: When trying to check a survey in, an error appears that says: “Survey check-in failed: Object is not checked out.”

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Meaning: This error usually means that while the survey was checked out, an Administrator or Reviewer canceled the check-out. In some cases, it may mean that the survey was deleted from the Illume server while it was checked out.

Solution: Before doing anything else, it is important to rename the local copy of the survey! When the Reviewer or Administrator canceled the check-out, the Illume server’s version of the survey reverted to the state the it was in when the survey was first checked out. The Illume server has no record of any of the changes made!

The local copy of the survey must be renamed before it is checked back out from the Illume server because when it is checked out, the Illume server overwrites the user’s version of the survey with its version. This means all of their changes will be lost!

To rename the local copy:

  1. In the Illume Survey Manager, right click on the name of the survey in the My Surveys list.
  1. Choose Rename from the context menu.

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  1. Type a new name.
  1. Click OK.

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The survey can now be safely checked out from Illume without fear of overwriting the changed copy.

Changes will need to be made by hand back in to the checked out copy. One way to do this is to open both surveys side by side, and drag items from the edited version into the checked out version.