Remove SMS Contacts

  1. Navigate to the Populations page in the Administration
  1. Click either on the row containing the population or click the gear icon that is in line with the population name on the far right of the screen.
  1. Click the Edit button on the General page of the selected population.
  1. In the SMS Contacts section of the General page, click the x to the right of the friendly name of SMS Contact.
  • If the phone number is not currently being used in any SMS configurations in the population, a simple confirmation modal will open to confirm the action

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  • If the phone number is not currently being used in any SMS configurations and it is the only phone number in the population, a simple confirmation modal will open warning that SMS functionality for the population will be disabled if the phone number is removed.

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  • If the phone number is being used, another phone number that is assigned to the population must be selected to replace the one being removed.

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  • If the phone number is being used and is the only phone number in the population, a warning appears stating that the number cannot be removed until all associated SMS tasks are removed from all workflows.

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  1. Click Save to apply the changes or click Cancel to ignore all changes.